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Emergency response times

EMS union leaders say turnover within the agency, due to a combination of stress and inadequate pay, contributes to a loss of expertise and periodic understaffing.
"They throw slips of paper at you. You have to make sure the information goes in the right spot on the forms. It's so time-consuming."
Tablet computers used to record ambulance calls apparently have the alarming habit of freezing and dropping their signal.
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