It seems that it was Verizon technicians working on a bank's phone system that made 911 calls from Brooklyn, the Bronx, Queen, and Staten Island disappear. Verizon said, "We determined that a human error resulted in the accidental rerouting of phone calls during a procedure to upgrade service for a corporate client. We have immediately altered our processes to ensure this type of situation does not reoccur. We have assured the city that we took immediate steps to make sure this doesn't happen again." Verizon will be giving the city a full report in the next few days, while Information Technology and Telecommunications Coommissioner Gino Menchini said, "I am going to be going through it in excruciating detail. This will be a big part of my life for the next couple of months," but emphasized that NYC's 911 system has other safeguards in place. Good luck, Gino - this will be a doozy of a report.