Update 4:40 p.m.: While crews with Con Edison have made progress restoring power to the five boroughs following the wind-related outages caused by Tropical Storm Isaias, some 27,000 customers remain powerless in the five boroughs. And they're not expected to get their electricity back until 11 p.m. on Sunday night.

Manhattan stands as the only borough where full service has been restored to Con Edison's customers, according to a press release Con Edison sent out early this morning. While Con Edison was specific on its numbers early on Saturday, it did not have a breakdown of outages per borough. In Westchester County, 44,000 customers remain without service.

Power problems persist in New Jersey, where an estimated 121,000 customers from three utilities--93,621 JCP&L customers, 24,000 PSE&G customers, and 3,620 Atlantic City Electric customers--remain without service. Power is expected to come back next Tuesday.

In Long Island, 95,000 customers with PSE&G still don't have service. The utility's response has inspired an investigation into the utility's response.

The storm on Tuesday packed a wallop, bringing gusty winds of 70 miles per hour in New York that caused widespread outages. At the height of the blackout, some 300,000 customers were left without power. That prompted Con Edison officials to deem the outage is the second worst next to Superstorm Sandy.

Con Edison has enlisted the help of outside utility companies to help restore power, with 1,300 contractors working alongside the 1,700 Con Edison workers. They say crews have been working non-stop for days since the storm hit, clearing out downed trees that became entangled in wires.

The New York City Office of Emergency Management has been managing tree removals across the city.

"Queens specifically has been the hardest hit," said OEM commissioner Deanne Criswell of the downed trees. "Right now, we have over 1500 people working on clearing trees across the city, and 153 of those are in Queens. We're continuing to bring in additional resources, and reassigning some of of other personnel from city agencies to help support the tree removal efforts."

Flushing, Bayside, Astoria, and Woodside are being given priority to have downed trees cleared. It will take next week to have all those trees removed.

"These trees are very unstable right now, and with all of the rain that we've had prior to, and a little bit of rain yesterday, it's making them even more unstable. You should stay away from any tree that is unsecured, hasn't been cut. You're just putting yourself at risk," said Criswell, adding that residents should also steer clear from power lines.

The restoration also came when a pop-up blackout knocked out electricity to 180,000 customers on Friday morning. The incident--which cut off power to 187,000 customers in the Upper West Side, Upper East Side, and Harlem in Manhattan, and 77,000 customers in Maspeth, Queens.

Crews later determined that lightning was to blame for Friday's outage, where a transmission system caused three networks in Manhattan to cede its electric supply.

Elected officials have called out Con Edison's response to the storm, many chastising the utility for leaving tens of thousands in the lurch for days.

Mayor Bill de Blasio--who's been a staunch critic of Con Edison--said on Friday that "New Yorkers are suffering because the power is still not back on."

"And look, I think we've all been frustrated over the years. We depend on Con Edison and we don't always get the answers we need and the follow through we need," said de Blasio. "Con Ed is of course the only folks that can actually put the power back on. Originally Con Ed had said that they were going to need until Sunday. And I think that was very distressing to lots of New Yorkers. Who wants to wait that long? Why should you have to wait that long?"

"It’s clear that Con Edison management was not prepared for this storm," said Congresswoman Alexandria Ocasio-Cortez, who represents portions of the Bronx and Queens, in a statement. "Con Edison has said that the vast majority of customers are expected to have their power restored by the end of day Sunday – five full days after the storm hit. That is unacceptable."

Ocasio-Cortez said her office has been hearing from constituents worried over their medical conditions that require electronic devices to treat. They're also worried about their medications decomposing because they were not properly refrigerated.

At a news briefing on Saturday, Con Ed president Timothy Cawley said the utility company has placed 800,000 wellness checks. Those who've had food that was spoiled can file a reimbursement claim, said Cawley (to do so, click here).

On accusations that Con Edison was unprepared for this storm, Cawley said criticism isn't on his mind right now.

"I'm really -- myself, the entire CERT team, all of our folks in the field -- are really just focused on the restoration at this point. And that's that's consuming and it should be consuming and that has consumed all of our efforts," said Cawley.

While frustrations over Con Edison's response boiled over on social media, an Ozone Park resident who only went by Dean, took it in stride.

"Well, what can you do. We had a pandemic, there was a hurricane, and so what we can do but just pray and thank God we're alive," said Dean. "That's all i can say. the lights will come back on."

Those who've remained without power can pick up some dry ice to tie them over. Below are a list of locations:

Here are the locations and times for dry ice:

  • Queens
    The George Seuffert Bandshell parking lot, 19 Forest Park Dr. Distribution takes place from 10:30 a.m. to 9 p.m.
    -The Home Depot, 11220 Rockaway Blvd. Park in Ozone Park. Distribution will be from 10:30 a.m. to 9 p.m.
  • Staten Island
    -The Staten Island Mall, 2655 Richmond Ave. from 12:30 p.m. to 9 p.m.
  • Bronx
    The Home Depot, 1806 E. Gun Hill Rd., from 10:30 a.m. to 9 p.m.
  • Westchester County
    -The Yorktown Green Shopping Center, 366 Downing Dr., in Yorktown Heights, from 10:30 a.m. to 9 p.m.
    -New Rochelle City Hall, 515 North Ave., rear parking lot, from 10:30 a.m. to 9 p.m.