Good news everybody! Currently if you have a defective unlimited Metrocard and wanted a new one (the nerve!) you have to go and find a token booth clerk, get a preaddressed, postage-paid envelope and a form from them, and mail it all to the MTA for a replacement or refund. If the clerks even have the forms (they mostly don't). But that system is almost behind us.
The MTA, which admitted the mail-in process wasn't customer friendly, is hoping to let you order replacement Metrocards online starting in the second quarter of next year. NYC Transit spokesman Charles Seaton said, "We're going to make it as efficient and customer-friendly as possible." At present, "About 170,000 claims are processed a year. NYC Transit said the current average wait is seven to 11 days," according to the News.