When it was first introduced in October 2010 the Select Bus Service on the East Side of Manhattan met mixed reviews. But things quickly got better and, according to a new survey from City Councilwoman Jessica Lappin, have only continued to improve. With one glaring exception.

Lapin put an online constituent survey up in February and received over 1,300 responses. And according to them the bus service gets a solid overall B grade, up from a B- last year. Here's the basic breakdown:

69 percent of respondents rated it overall as “excellent” or “good.” The survey found a high level of SBS ridership: 81 percent of respondents said they use the service, and 75 percent said they would like to see it expanded to other locations. SBS scores high on bus speed and reliability. However, there is room for improvement when it comes to fare collection and accessibility. The MTA should communicate to inspectors when a ticket machine is out, and consider moving machines further from the street. Select Bus Service has great potential for improving transportation on the Upper East Side, but issues of rider convenience still need to be addressed.

The biggest problems with the service for riders (well, at least 20 of those surveyed) seems to be inconsistent enforcement—something that has been an issue since day one—with passengers complaining of being issued summonses after being unable to buy a ticket from a broken street machine. For example:

Rubin Rivera, a 68-year-old Vietnam veteran who lives on the Upper East Side, was issued a summons even though he showed the inspectors his transfer ticket. "I was on my way to the VA hospital and even though I had my transfer ticket, the inspectors took me off the bus and gave me a $100 fine."

Besides the ticketing, however, people seem to enjoy having a reliably fast means of East Side transport that doesn't involve the 4, 5, 6. May the MTA and the DOT bring more of these to the city soon!