Low five? The Press Ganey Emergency Department Pulse Report 2009 rated NYC last among the nation's 10 largest metropolitan areas for satisfaction in emergency-department care, and New York State was 46th in overall emergency room waiting time. South Dakota came in at #1 with an average waiting time of 172 minutes, while New York narrowly beat out New Mexico with an average of 288 minutes—nearly 5 hours. (Utah came in dead last with a 408 minute wait time.) Dr. Peter Viccellio of Stony Brook University Medical Center tells Crain's "Sometimes, we can’t even spare someone to go into the waiting area and talk to patients and tell them what’s going on." He also admits to having to relocate patients to beds in hospital corridors to make room for incoming patients. Last summer a shocking video showed a woman being ignored after she died in an ER waiting room. The silver lining for NYC? This report emphasizes patient satisfaction with wait time, not with the care they eventually receive, so let's just assume we're #1 when patients eventually see a doctor—as they say, the best health comes to those who wait.
NYC Dead Last in Emergency Room Wait Times for Big Cities
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