In the very near future there will be no choice: you will pay Comcast / Time Warner for your internet and TV service. But until that historic merger happens, you can still make the brains of their customer service reps explode at the thought that you might decline fealty to their duopoly simply because you choose to do so.
"So you're not interested in the fastest internet in the country?" the rep asks, presumably as the robotic-mounted syringe marked "CANCELLATION SERUM" draws closer to the vein in his snugly fastened arm.
"You don't want good service? You don't want something that works?"
"Is this a joke?" Block asks. "Are you punking us right now?"
There's nothing funny about 100,000 free On Demand titles, and certainly nothing amusing about 105 mbs guaranteed. Speeds like that are no joke.
[UPDATE] Absolving themselves of the fact that their standards & practices essentially forced this employee to blindly fight Block's request, Comcast released the following statement:
We are very embarrassed by the way our employee spoke with Mr. Block and are contacting him to personally apologize. The way in which our representative communicated with him is unacceptable and not consistent with how we train our customer service representatives. We are investigating this situation and will take quick action. While the overwhelming majority of our employees work very hard to do the right thing every day, we are using this very unfortunate experience to reinforce how important it is to always treat our customers with the utmost respect.