We’ve been on the second floor of a three-family house for 12 years, but the people who usually rent the first floor come and go within a year or two. The landlord seems to only care about what these 'transient' people want and gives us no consideration. For example, he has no problem calling to tell us that the dogs we have were barking at 11 AM but if we ever complain about something he does nothing about it.

Point is, a new family of 8 moved into a 2 bedroom apartment downstairs and within days took the parking space in the driveway that we were using (because the landlord said they could) and also parked their van out front right in the middle of the small area so you can't fit another car even though there's enough space to do it when both park properly. Their teenagers blast their heavy bass music and play it throughout the day, ignorant of the fact that it's shaking the windows and items in our apartment and of the fact that we're trying to sleep after long hours of work.

I wrote them a letter within a day of their move to welcome them to the building and asked very nicely that they please either park their van so another car can fit or park it in another spot. Since they already had the driveway could they please share the other spot near the house. They gave it to the landlord and he told them it's a public street, do whatever they want, and sure enough they continue to monopolize it all.

While this may seem petty, and it really is, we just got rid of people who were like this and we were hoping to start off on a good foot with these new people and actually have some common courtesy shown to us for once. I have strong suspicions that they are not legal citizens, that the landlord will continue to do absolutely nothing (as always), and that they will continue to be ignorant neighbors. Is there any advice on how to handle this situation? I've already tried to be polite and ask them to work with me on this matter so what would be a good next step? At this point I'm tempted to call immigration.

-Jude S.

We almost hate to advise this, but it might be time to move.

First, though, try talking to your new neighbors face-to-face. Tell them politely that, if done correctly, there’s plenty of space for both of your cars out front; giving you some space to park is really the least they can do considering they have monopolized the driveway. If you have some other complaints, mention those, too.

These infractions seem minor, and there doesn’t seem to be anything in the law that prevents your landlord from being neglectful at this level. As long as you’ve got heat and working appliances, there is not much you can do if it’s just a matter of a parking space and a little extra noise.

Which isn’t to say that these things aren’t really annoying.

For some guidelines on when you can do something about complaints you have with your landlord, check out the Division of Housing and Community Renewal’s fact sheet for renters and a summary of tenants rights.

You can go to immigration if you want, but that probably won’t win you any favors with your landlord, who wants to keep renters in his apartments. Since this is mostly a problem of your landlord not respecting you, getting rid of the new neighbors won’t really change much.

We understand that you’ve been in your apartment for a long time, and that it’s hard to give that up, but if these things really bother you, it might be time to move on. Your landlord won’t change his behavior, and may even be showing favoritism to his new tenants because they’re illegal, so if you don’t want to deal with his neglect any more, start looking for a new place to live.

Related: How to deal with noisy neighbors.