The RAND Corporation issued the findings of a report that commissioned by the NYPD in the wake of the Sean Bell shooting. Among the recommendations were that the NYPD should incorporate more realistic scenarios into its firearm training and increase the number of non-lethal weapons carried by personnel on the street. The report, started in January 2007, focuses on preventing incidents similar to the Bell shooting, where police officers fired 50 times. RAND identified what......

Like Starbucks baristas before them, airline workers are going back to school...or at least mandatory training sessions. JFK airport is gearing up for a busy summer of travel, and they're preparing to meet delays and frustrated airline passengers head-on, and with a happy face. At least 500 employees are getting "nice" training; from the AirTran to the parking lot to the ticket booth, travelers should be greeted with a smile -- albeit a forced one.......

Whether it was a PR stunt or a legit "teach-in" on espresso, Starbucks shut down for three full hours last night to train baristas --leaving the 5:30 to 8:30pm coffee crowd out in the cold. Today they are back, with a new take on "the customer is always right" policy posted about their stores; it reads: "Your drink should be perfect, every time. If not, let us know and we'll make it right." Reportedly they'll......

Image: Bernie Hou. Sorry Reverend Billy, it’s only for three hours. For those of you who haven’t heard, all 7,100 “standalone” Starbucks in the United States will close for 180 tense, irritable minutes, starting at 5:30pm on February 26th. (That’s a Tuesday.) Now don’t let panic take over – this has nothing to do with Starbucks' "sinister Phase Two" of operations; it’s planned to facilitate the retraining of their 135,000-strong army. Come 8:30pm, this newly......