Results tagged “stationagent”

Subway managers on the No. 4 line have enlisted college interns to pose as subway riders and grade token booth clerks on their courtesy levels. It's unclear why the study, which was called "Operation Courtesy," was restricted to the 4 line, but NYC Transit spokesman Charles Seaton says, "It's like a mystery shopper program," in which storeowners' send fake shoppers to review staff. It's also unclear why the MTA needs to conduct an undercover sting to verify that workers can be gruff. But to be fair, we've found many of booth clerks to be exceptionally pleasant, considering they spend their days underground in a tiny box.

So now that all these station agents have been cut, who are folks turning to when they need help navigating the subway system? The NY Times says "unsuspecting Samaritans like Mr. Hossain, a snack vendor in the Times Square station," have been lending a helping hand. He told the paper, “It’s all day long. When I get a chance, I tell them go this way, go that way. But sometimes, I’m serving a customer so I don’t say anything.”

Despite fare hikes, the MTA has cut those maroon-vested station agents from 17 Brooklyn subway stations, effective yesterday. The affected stations include the Prospect Park B/Q station, where cops allegedly sodomized a man back in October 2008. Abandoned subway entrances will have intercoms patched into the 24-hour booth, but residents are uneasy, and one commuter at the Utica Avenue station in Bed Stuy tells the Daily News, "So I'll have to phone someone at the other end of the station to let them know I'm being mugged? That makes no sense."