A Washington state woman, Rebecca Teti, grew up with visiting her great aunts in New York City—where she traveled to from her home in the Pacific Northwest. She visited again more recently, and noted the differences between her past and present experiences in this article. Her conclusion: New Yorkers are nice. Nicer than Washingtonians! (Though she says Washington still smells better.) more ›

Like Starbucks baristas before them, airline workers are going back to school...or at least mandatory training sessions. JFK airport is gearing up for a busy summer of travel, and they're preparing to meet delays and frustrated airline passengers head-on, and with a happy face. more ›