Help is on the way at two Manhattan subway stations along the Lexington Avenue line, where today the MTA unveiled the pilot program for the newly-designed Help Points, "an easily recognizable communications tool for subway customers who need to report an emergency or ask for assistance." As we explained back in September, these high-tech gizmos enable straphangers to actually communicate with responders at NYC Transit's Rail Control Center. more ›

All of those station agents removed from the subway system have been replaced by... arrows and intercoms. The NY Post notes that "billboards posted on newly vacated station-agent booths at 86 subway stations display an arrow that's supposed to point to an intercom for riders to use in an emergency." But the arrows are allegedly pointing every which way but right. Gene Russianoff from the Straphangers campaign says, "They replaced a live human being with an Easter egg hunt." If you spot any of the confusing arrows send us your photos! more ›