Starbucks consumers are panicking today because of a report in the Wall Street Journal about new coffee-preparation procedures being handed down from HQ. Starbucks baristas have been instructed to "stop making multiple drinks at the same time and focus instead on no more than two drinks at a time." In addition, baristas are now required to steam milk for each drink instead of steaming an entire pitcher for several beverages. They're also being told to use only one espresso machine instead of two. So many rules! The Journal thinks baristas are being asked to "slow down," and worries about long lines, but over on the Starbucks Gossip blog, some employees predict this will make service faster. more ›

Whether it was a PR stunt or a legit "teach-in" on espresso, Starbucks shut down for three full hours last night to train baristas --leaving the 5:30 to 8:30pm coffee crowd out in the cold. Today they are back, with a new take on "the customer is always right" policy posted about their stores; it reads: "Your drink should be perfect, every time. If not, let us know and we'll make it right." Reportedly they'll also be introducing a honey latte soon; no word on whether the three hour espresso pouring course allowed time for the new beverage. more ›