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Jet Blue Passengers Stuck On Tarmac For Hours With No Food, Drinks, Bathrooms

2011_10_jetbluestuck.jpg
Via NBC Connecticut
Yesterday's freak snow storm threw air travel along the East Coast for a loop. Flights were stopped for hours at JFK, Laguardia and Newark. And for one Newark-bound Jet Blue flight from Miami, that meant its 200 passengers were stuck on the tarmac at Bradley International in Hartford, Connecticut for eight hours. A Miami Sun-Sentinel sports writer, on his way to today's Giants game versus the Dolphins, Tweeted, "Lady on board just broke down. Like that guy who cried in his cell at the beginning of Shawshank. Can someone sneak me in Rita Hayworth?"

Flight 504, after circling Newark, was diverted to Bradley and passengers landed around 2 p.m. Of course, the storm was also impacting Bradley, and the plane waited on the tarmac. Passengers say that after three hours on the tarmac, Jet Blue informed them that by law (the Passenger Bill of Rights), they would be allowing passengers to leave the plane. But it didn't happen. A passenger told NBC Connecticut, "They were waiting for a tug to take us to a gate. We heard that same message at the four-hour mark, and continuing until state troopers boarded the plane for a medical emergency."

Andrew Carter, the sports writer, Tweeted, "To answer questions we're on Tarmac. No water. Bathrooms don't work. Don't know the reason why we're stuck. It changes," and he told the Hartford Courant while still on the plane, “We ran out of water. The bathrooms are all clogged up and disgusting. The power would go off every 45 minutes or so for five minutes or so, and that would freak people out. … I’ve heard about these kind of stories." The funny thing is that keeping passengers on the tarmac appears to go against Jet Blue's own passenger bill of rights, after stranding passengers on a plane for 11 hours in 2007.

Other passengers said that Bradley airport apparently wasn't prepared to bring them in. The airline said, "JetBlue is doing everything possible to ensure our customers affected by today's unusual combination of weather and infrastructure issues are being well cared for. We apologize for the experience." But one passenger said, "I'll never fly JetBlue again, and I'll never fly through Connecticut again."

Other flights were delayed, including a Jet Blue flight between Boston and New York that was delayed at Bradley: One passenger reflected this morning that John Galt probably wouldn't have approved, "Was actually like a scene out of atlas shrugged last night. No leadership, no accountability, & dumb mistakes @jetblue and #bdl airport"

As for Carter, he finally headed to NJ this morning.

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Comments [rss]

  • chee1rs
    Jet Blue sux
  • I'm in on the passenger initiated deplaning thing. Let's roll.
  • stewart_nyc
    Yo, twelveicat and Potty_Boy, if I ever find myself in this situation, I hope there are people like you on the plane too. I can't imagine waiting 7 hours on the tarmac.
  • Peanut_Butter
    That writer couldn't come up with a better parallel than that scene in Shawshank?  How lame.
  • twelveicat
    Flying JetBlue tomorrow. Plan on asking WTF. And surely, if ever in such a situation I would gladly help anyone in an exit row make it an actual EXIT row. The 2 hour mark would be about my limit for reasonable explanations. Jail cells are bigger than airplane seats.
  • TheOtherBob
    Seriously, JetBlue, how do you manage to keep doing this?  I mean, I'd think that if there were one airline who would have figured out that you can't leave passengers on a plane in a snowstorm...it'd be JetBlue.
  • ishtar_79
    This is actually the airport's fault.  Once the plane lands airport officials determine when passengers are allowed to deplane.  JetBlue has no control over that.
  • DeanCutlet
    All JetBlue has to do is open the emergency hatches and let the passengers out.  When they cite the passenger bill or rights, they are absolved of any legal shenanigans coming from the airport.  If anything, it puts the blame squarely on the airport.
  • They were the ones who actually got the planes towed to gates after the JetBlue people failed to help these planes.  Sorry pal, but put blame where blame needs to be placed.

    Granted, I no longer live in Connecticut, but I found BDL to be one of the best airports I've dealt with, and I've dealt with plenty of them over the past couple of years.  We'll see how MEM fares this holiday season...
  • stewart_nyc
    This is certainly Jet Blue's fault, so I'm not trying to blame the victims. But I wouldn't get on one of their planes if it was heading into a snowstorm. Their ground logistics suck.
  • Something isn't right.... JetBlue flies two planes, A320 with 150 seats, and the E190 with 100 seats. There was not 200 passengers on a JetBlue flight.
  • birdtird
    jet blows
  • pd2009
    Now that Jet Blue corporation is a person, can they be prosecuted for unlawful conduct? What other corporation is allowed to keep customers captive?
  • BottomlessChips
    US Government, Inc.
  • glxglx
    Hour 4 I would've pulled a Steven Slater.  Let them try to have me arrested - the bad press on their part alone would've been enough to shut them up.
  • hotstepper
    jinx!
  • hotstepper
    fuck that. i would have pulled a Steven Slater after the 3 hour mark.
  • slides won't deploy with no power on the plane
  • whoknewit
    That is False.
  • Peanut_Butter
    Only one way to find out.
  • workingtogetbyinNYC
    Just the kind of press an airline needs.. ouch!
  • SFNY
    Wow, such incompetence. Is it so hard to back an empty plane away from a gate and let the stranded passengers deplane?  

    The key take-away here is "have a medical emergency asap."
  • stewart_nyc
    Time to fake a heart attack or a seizure. Even better - why didn't someone call local law enforcement and tell them they were being held against their will at Bradley Airport. Or the local news?
  • When the passengers finally got off the aircraft, they were met by the state's governor, who apologized for the fact that the airport had no available rental cars, no vacant hotel rooms in the vicinity, and that all the airport restaurants and snack bars were closed.
  • Those people look like zombies! And with good reason. I seriously do not understand how this continues to happen.
  • INSIDEJOB1984
    Next time, passengers in the evacuation seats: Please deploy the wing exits and end this practice. No one should be trapped in a vehicle. That goes for locked subway doors too. Drives me nuts!
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