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Whole Foods Apologizes for Service Elevator Meat-gate

101810wholefoods.jpg Over the weekend, a tipster sent us this photo taken in a service elevator at the Union Square Whole Foods, where "cooked, prepared turkey breasts were being carted upstairs along side filthy garbage cans and employees with dirty dustbins." The world was shocked and appalled, and Whole Foods has issued this statement in an attempt to put the incident behind them:

We are aware of the incident highlighted in the story from this past weekend, and would like to assure you and your readers that the store Team Members are continuously trained in our strict sanitation, food handling and safety procedures. Whole Foods Market is dedicated to stringent quality controls for the products we sell and the stores we operate.

All our stores use independent, third-party inspectors who perform regular, unannounced audits to assess food handling and safety procedures in each department of every store. Most recently on October 5th, our Union Square store was audited and scored highly for its food safety practices. We apologize for the practices being exemplified, as they most certainly are not representative of the high level of attention we give to the quality of our food.

On the company's Twitter page, they also say that "team member safety retraining is underway." So to impassioned Gothamist commenter JesusOurLord—who wrote, "What a piece of shit ignorant person and an irresponsible 'news outlet.' You have NO IDEA if they were throwing that chicken out or putting it out."—we say, You're Welcome!

Contact the author of this article or email tips@gothamist.com with further questions, comments or tips.

Comments [rss]

  • Cannibal

    You know, Bear Grylls eats all kinds of filthy shit is a fucking superhero. He wouldn't care about butt turkey.

  • NannyState

    No kidding, just ask his wife :D

  • Pauline

    we all have to work together to avoid this kind of mistake.If someone just cared and parred attention of the way team members carry the foods, the mistake would has been corrected earlier and the shame would has been prevented.

  • pseudofolk

    This really isn't so bad. Plus, the reply from the company is surely somewhat auotmatic. Whether or not the food was handled properly, Whole Foods wants to make sure that there is no damage to its image, so it replies with assurances and shows that it is responsive to news like this. The store moves massive amounts of food every day. Mold, pests and bacteria are bound to be constant problems in a store so successful (if you've ever been in the line there, you'd know that it is almost always packed).

    While things made in the comments section are bound to be heavily opinionated, calling out someone in an official post makes the Gothamist really look irresponsible. Whatever JesusOurLord says in his comments, you handled it very poorly.

  • mx0

    ...calling out someone in an official post makes the Gothamist really look irresponsible. Whatever JesusOurLord says in his comments, you handled it very poorly.

    "official post"? Hah!

    It's a blog, not the Supreme Court. What responsibilities do you imagine a blog to have?

    PS. Most of the dorks commenting on here are dying to be noticed.

  • pseudofolk

    What is up with extreme comparisons? Why does it have to be the Supreme Court to be given a critical eye? It is very clear that the Gothamist is at least trying to make some show of professionalism, being a blog that reports news.

    While most blogs lay in the questionable range of credibility when it comes to journalism, one of the few things that any successful blog needs is at least some reputation of professional behavior.

    Anyway, am I wrong? Name calling and dirt throwing really doesn't look good from any source. It discredits the writer. No news is unbiased, but the point is to at least try to make it seem close to it.

    Imagine writing an argumentative essay and as your last point, saying, "plus, so and so is a poopy face, so there, poopy face," and then spitting on the page. It doesn't matter what you said previously, even if it is high quality. If every article in the blog ended with, "so, fuck you commentators," who would want to be the audience?

  • mx0

    What is up with extreme comparisons? Why does it have to be the Supreme Court to be given a critical eye?

    You referred to something you call an "official post." What is that? Are there unofficial posts?

    Give it a critical eye all you like, but the people generating the content here aren't necessarily doing the same. They need to generate pageviews. They're not exactly out to serve the public good.

    It is very clear that the Gothamist is at least trying to make some show of professionalism, being a blog that reports news.

    Making "some show of professionalism"? Perhaps. Actually being professional? Doesn't seem to be a priority. Inaccuracy and misleading or sloppy writing often generates the most pageviews.

  • Stewart

    So does this woman think she is, Woodward or Bernstein?

    Let's analyze the likely repercussions.

    Whole foods employees will get additional training. It's likely to be as effective as last time. In a few months, this will likely happen again (I.e. The garbage riding up with the food).

    When the customer elevator is broken, they will NEVER let a customer use the freight elevator again.

    Women shopping at WF with strollers will be on the receiving end of even more scorn.

    Furthermore, the woman who took the picture was not so principled or concerned about food safety that she refused the favor of riding in the freight elevator. Perhaps she should apologize for breaking the rules herself.

  • Kreetoo

    I think the guy to the right of the turkey breasts was one of their third-party inspectors, there on an unannounced audit to ASSess the turkey handling. >.<

  • robingee

    What strange reactions; getting angry at someone who saw that food was not being transported in a clean way. All she gets is crap about her kid and her stroller. What the hell?

  • Rocknrope

    The issue is this, if she were SO concerned, she could have printed out the picture, asked to speak to the Whole Foods manager, and showed him the image and said "Look, I don't think this is the most sanitary thing to do." Alternatively, she could have sent it to Whole Foods PR/Customer Relations department or even the executive team.

    Instead, she sent it to Gothamist, as if she's on the trail of something big and had to get it to the public like a wanna-be Carl Bernstein.

    It's the same as that jerk that takes pictures of the old man sleeping in the station booth at 2am and sends them in. Attention-seeking members of the peanut gallery who judge without context.

  • robingee

    Well I agree she's not Busting The Big Story or anything... I guess I don't know too many people like this in real life so I can't imagine someone having some sort of motive other than letting people know what's going on. I didn't see it as, "Look at this bitch on the freight elevator being all high and mighty" I thought she was merely trying to do a Good Thing. But maybe not.

  • whitecastlerock

    there are bigger issues in this world-She witnessed the trauma of poultry close to rubbish-she needs to get out of the house and away from the Baby Einstein videos that have softened her brain

  • Rocknrope

    You have to wonder, this woman had difficulty with the regular elevator and her stroller, so a Whole Foods employee was trying to provide good customer service by allowing her in the freight elevator, which she really shouldn't be in. Then, she observes this and rather than addressing it with the store, her first instinct is to run out and publicize it here?

    She sounds like a bit of a creep. Actually, make that a lot of a creep.

  • robingee

    That's true, I didn't consider that she should have talked to a manager instead of trying to make the cover of the New York Post. CHICKEN-HEARTED CUSTOMER FLIES THE COOP!

  • dadoc

    Love kids, have a few myself. Just her "entitled" cellphone BS about the rest of the world when she's riding a freight elevator with her kid and getting all bent on something which is probably so much less than what is happening all over. "Let she amongst you who is without sin cast....". It's not like everybody with an electronic device is the ultimate arbiter of right in this world. A bit of chilling was in order.

  • avon

    I am surprised that this happened in WF since I'm used to eat there and had not seen a situation so given that his maintenance staff is good to keep everything clean but the woman must cover the turkey well and see that a car in the photo of a baby and that was not right to food security because food was hot and he could do harm to the baby and the man back in the food is very bad and if a worker beyond the should punish because he is seeing is food and not have to put your back into it and the woman with the garbage cans are clean and are away from food ........

  • OSN!

    Jesus, talk about much ado about nothing...the W.F. workers did the bitch a favor, and she turns around and gets them in trouble. I wonder how many germs this bitch passed along with her coughing,drooling, snot nosed rug rat?

  • henry

    i think that the woman with the garbage was to far from the food ,the man with the ass on the food and he was the problem and the other woman with the food was supposed to put a cover on the food...

  • marcos peguero

    what the woman did was too bad and the man with the ass next to the turkey but the woman with the garbage can has i dont have problem with it because she was far from it and the garbage were very clean..

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