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Taxis Get Fare Setting Alerts

031810taxi.jpg After discovering that many taxi drivers scammed riders out of millions by charging them out-of-town rates, the Taxi and Limousine Commission has outfitted 5,000 cabs with a new system that alerts riders when the rate system has changed, with the rest of the city's cabs getting the new system installed in the next few days. The TLC is also working on an audio alert to notify riders of a fare hike. For reference, the standard city rate is $.40 for one-fifth of a mile, and the number on the left of the fare box should read "1." Out-of-town fare is $.80 for one-fifth of a mile, and the number should read "4." One passenger told NY1, "I'm wondering why it wasn't done before."

Many taxi drivers seem fine with the alert system, though some say that fare hikes can be an honest mistake. "Unfortunately sometimes you press the higher rate and it jumps straight to four," said one driver. "And there is no way you can reverse that." And then the driver just accidentally forgets to tell the passenger and they accidentally pay double and it's all just a big misunderstanding, right? The TLC seems eager to get the fare alerts working, as the scam has been going on for nearly two years. The NY Times reports that in 2008 city officials looked into two cases where cabbies had committed the same fraud. However, they never thought to check the GPS data from other cabs to see if the scam was more widespread.

The one group against the change seems to be the New York Taxi Workers Alliance. Executive Director Bhairavi Desai told NY1, "These problems started only with the new meters which were overloaded by the TV screens, credit card reader, text message box and GPS tracking software. Basically, it wasn't broke until they fixed it."

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Comments [rss]

  • "These problems started only with the new meters..."

    Actually its the other way around. It was only because of the GPS data from the new meters that they were able to prove it. These problems were probably going on before the new meters, they just can't prove it.

  • Spirit of 76

    They should also put the TV screens to good use and let you see the route your driver has taken as measured with GPS, or maybe even give a printout of the route on your receipt. That way, out-of-towners would be able to tell if the cabbie used the "scenic route" and took them for a ride.

  • Tower18

    Before I moved here, I used to come pretty frequently for work. Often enough that I understood the city, and I always had the suspicion that the ever-changing routes that cabs would take to/from the airports were designed to scam be...but I was never sure if they just knew something I didn't (about traffic, etc.).

    They never went THE WRONG WAY, per se, but there was a lot of zig-zagging from 14th and 8th to the midtown tunnel...and lots of times where I was taken across the Triborough Bridge while not paying attention for a minute.

  • jaycjay

    "The one group against the change seems to be the New York Taxi Workers Alliance."

    There's neither a statement nor implication in the quote from their Executive Director that he or the organization opposes this change.

  • Meat Cat

    Really?

    "Investigate the Investigation!" makes that pretty clear.

  • jaycjay

    No, that -- like the NY1 quote -- is an attempt to put some of the blame for the overcharges on the new taximeter technology. Nowhere is there a statement of opposition to having a clear notice on the video screen when the fare rate is changed.

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