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Subway managers on the No. 4 line have enlisted college interns to pose as subway riders and grade token booth clerks on their courtesy levels. It's unclear why the study, which was called "Operation Courtesy," was restricted to the 4 line, but NYC Transit spokesman Charles Seaton says, "It's like a mystery shopper program," in which storeowners' send fake shoppers to review staff. It's also unclear why the MTA needs to conduct an undercover sting to verify that workers can be gruff. But to be fair, we've found many of booth clerks to be exceptionally pleasant, considering they spend their days underground in a tiny box.
The results of the summer study are still being compiled, but—are you sitting down?—a few MTA token booth clerks "were found to have poor manners." Given the MTA's decision to close down the booths in many stations, you could understand why morale might be a little low. And now they're being spied on? Seaton tells the Daily News Operation Courtesy won't lead to any disciplinary action, but "some have been spoken to on an informal basis."
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Gah I wish this was the 6 line so the fat waste of oxygen currently stinking up the downtown-bound booth with fried food and farts can get what's coming to her.
http://mtaig.state.ny.us/
if people are losing their position, than logic dictates that you would ensure you don't lose yours by doing your job well, instead you get the token booth clerk who told me to call the number on the back of the metrocard to report my lost metrocard. "i don't have my metrocard, i lost it, can you just give me the number?" it's on the back of the card, she repeated over & over.
"if people are losing their position, than logic dictates that you would ensure you don't lose yours by doing your job well"
Logic is thrown out the window when dealing with civil servants because after one year they attain permanency and can't get fired so they no longer have to give a shit.
...won't lead to any disciplinary action, but "some have been spoken to on an informal basis."
So basically, nothing will change.
Man. I wish someone had told me to become a civil servant when I was a kid.
It's never too late.
If it's so easy and great you should be jumping out your door as we speak.
I for one am surprised that MTA employees don;t lead the way in suicides.
Why?
Constant darkness, or shitty fluorescents.
Dealing with the ass-crack of humanity.
Plus the work is unending, any progress minute in the grand scheme of the subway.
I still think the employees have shitty attitudes, but I understand why.
waaaa i get paid $20/hr to sit on my ass all day and do nothing!
Great picture!
How about setting up an undercover mock sexual misconduct scene on the G line?
How about MTA examining Dead Himmler's fraudulent worker's comp case?
I've never had a problem worth mentioning with a subway employee, and I dont care at all for people who sneak around bothering people, especially under false pretenses. I can just imagine the sort of annoying jerkoff that would be willing to go undercover and perform this.
Mystery shoppers are only a problem for employees who aren't doing their job. Since MTA employees are paid to help customers, the mystery shopper isn't "bothering" them.
Please send secret shoppers into the Post Office on 104th between Amsterdam and Broadway. Those people are unbelievably rude and lazy.
I been a railroad clerk/station agent for 31
years and customers and co-workers are generally nice. I've learned (and been trained in courtesy classes} to smile and try to be of service. The person that will curse you out one day has been man or woman enough to apoligize the next day. I'll really miss the interaction with people when I retire. ...Peace Doug W.
PS.... Advice from a veteran to " sleeping clerks/agents" Keep the heat off or low and wear sweater, the heat wiil knock out whether you've had a good nights rest or not. Doug W.