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NYC Transit revealed why the Metrocard vending machines were so screwed on Monday and Tuesday: An encryption device wasn't working! The NY Times explains usually 2 devices "[encode] transmitted data for customer and bank security and [are] housed at a data center on Staten Island," but when one failed, the other couldn't deal with the demand. When the broken device was discovered--and replaced--the problem stopped. The agency says that everyone whose credit/debit cards were charged during "unable to be processed" transactions have been (will be?) refunded.
Metrocard Vending Machine Mayhem Blamed on Encryption Device
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Amazing. Your card can't be processed, but apparently the machines are set up so you can still be charged. Anyone know of anywhere else where that can happen?
What a bunch of crooks.
Yeah, they're so crooked that they're refunding all the money.
I understand having two devices for redundancy, but for a system that processes as many transactions as the MTA does, it seems very odd to only have single redundancy with the default fail over unable to handle demand. It's not like we're in the early '90s.
I bought a lifetime Metro card for 8 million dollars and I want a refund, in tens and twenties.
Make one miss the good ol' days with the token clerks sitting half-asleep or bored in their booths, giving out change in singles only and giving instructions through a garbled louspeaker.