Gothamist: MTA to Start Texting Customers About Service Issues

Think twice

Mon, 21 Jul 2008 09:47:00 -0500

^ As a monopoly the MTA has no incentive, and therefore, no urgency to improve it's customer service. Texting alerts should've been in place five - seven years ago. "If only customers could receive those alerts while they're already underground." MTA's new slogan: "Going your way, half assed."

eyekantspel

Mon, 21 Jul 2008 07:02:19 -0500

agree 100%. A system showing where the train is would be a huge improvement for riders, and meanwhile they're wasting time with this nonsense. How hard can that be? Just install something to detect a passing train at intervals along the track. The MTA sucks.

angry_pickle

Mon, 21 Jul 2008 00:34:00 -0500

I read somewhere they seriously don't have a way of tracking all the subway trains.

rikomatic

Sun, 20 Jul 2008 19:51:42 -0500

When are they going to implement a system to tell you when the next train is coming? Do they not know where their trains are? Doesn't every other subway system in the developed world have this but us?

Rfive

Sun, 20 Jul 2008 19:17:20 -0500

Maybe alerts which tell you more than that your train is being delayed.

nomnomnom

Sun, 20 Jul 2008 14:48:53 -0500

If only customers could receive those alerts while they're already underground.