July 20, 2008
MTA to Start Texting Customers About Service Issues
It's about time: The MTA will reportedly text and email customers about unexpected service problems starting this fall. Last August, wild weather brought the subway system--and the MTA's website--to a halt and left customers clueless, which prompted the MTA to look for text messaging and email alert providers. The MTA tells the Daily News riders will be able to choose which routes they want alerts for. Currently riders can subscribe to weekly service advisory notifications, but those are for scheduled service changes.
| 
add to stumble upon
add to reddit
email this
add to facebook
add to del.icio.us
Advertisement: Gothamist Continues Below!
Post a comment (Comment Policy)
[ report this ]
If only customers could receive those alerts while they're already underground.
[ report this ]
Maybe alerts which tell you more than that your train is being delayed.
[ report this ]
When are they going to implement a system to tell you when the next train is coming? Do they not know where their trains are? Doesn't every other subway system in the developed world have this but us?
[ report this ]
I read somewhere they seriously don't have a way of tracking all the subway trains.
[ report this ]
agree 100%. A system showing where the train is would be a huge improvement for riders, and meanwhile they're wasting time with this nonsense.
How hard can that be? Just install something to detect a passing train at intervals along the track.
The MTA sucks.
[ report this ]
^
As a monopoly the MTA has no incentive, and therefore, no urgency to improve it's customer service.
Texting alerts should've been in place five - seven years ago.
"If only customers could receive those alerts while they're already underground."
MTA's new slogan: "Going your way, half assed."