Gothamist: $1 Million Lawsuit Over Delta's "Absolute Incompetence"

sonyactivision

Wed, 28 May 2008 23:16:36 -0500

Delta has an excellent reputation for cheerfulness and on-time performance on all of its flights to Bosnia. This dumb prick just chose the wrong destination.

frivolouslawsuitsRus

Wed, 28 May 2008 21:47:16 -0500

I agree with getting his money back plus some small amount for his troubles. However - leave it to an attorney to ask for $1,000,000! Gee, I wonder why lawyers get such a bad reputation. My 1 year old daughter died on Christmas day so my Christmas was spoiled: I think I'll sue someone - get over it Dick, there are worse things than being late for a birthday party!

anarekey

Wed, 28 May 2008 13:09:29 -0500

Delta is the Greyhound of the skies, only less reliable. I hope he gets his money back plus a nice premium for having to deal with the airline's sub-human employees.

AHT

Wed, 28 May 2008 13:08:38 -0500

Don't Expect Luggage To Arrive.

Politburo

Wed, 28 May 2008 11:21:54 -0500

GM - Two points.. one, just because it's in the contract doesn't mean it's a legal condition (I'm not specifically saying anything you pasted is illegal). Two, this guy probably isn't trying to win a lawsuit. This is the new "customer service" paradigm. Instead of companies being reasonable and at least attempting to compensate you, they stonewall and hope you give up (as most do). A few people (generally lawyers) refuse to go down without a fight, and file an abnormally huge lawsuit. Usually due to the size of the lawsuit, there is a bunch of publicity, and the company quietly settles the case. See also the woman who filed a $54m lawsuit against Best buy (although that particular case was different as Best Buy offered a settlement. The suit was dismissed).

Kojak

Wed, 28 May 2008 11:19:15 -0500

Serves him right for flying Delta. They're terrible.

Brainwash

Wed, 28 May 2008 11:14:43 -0500

Travel is such a nightmare lately.

Laga

Wed, 28 May 2008 11:12:48 -0500

All airlines have the same contract.

GM

Wed, 28 May 2008 11:06:42 -0500

How's these apples (from delta's conditions of contract): "Carrier undertakes to use its best efforts to carry the passenger and baggage with reasonable dispatch. Times shown in timetable or elsewhere are not guaranteed and form no part of this contract. Carrier may without notice substitute alternate carriers or aircraft, and may alter or omit stopping places shown on the ticket in case of necessity. Schedules are subject to change without notice. Carrier assumes no responsibility for making connections." So essentially, when you buy a ticket from delta, they can screw you over for your connection. I doubt they consider the total travel to be only 'one' flight. If you read more of their contract it appears that unless there is something in law, they *try* to do things. Which means absolutely nothing in the face of unreasonable dickhead airline employees (can you feel the love?) Sorry dude, but you're going to lose this lawsuit. Next time use your fancy lawyer money to use a better airline with better contract terms.

janelle

Wed, 28 May 2008 10:51:24 -0500

yeah, i'm kind of with the plaintiff on this one. but who's to say if he was cordial with the staff or if he's also a bit of an ass. rude staff is one thing, but there are plenty of customers who are out of line which only exacerbates the situation.

nomnomnom

Wed, 28 May 2008 10:46:03 -0500

I agree that I usually hate lawsuits like this, but Delta needs to pay for it's idiotic errors.

lanciano

Wed, 28 May 2008 10:39:50 -0500

I usually despise people who sue like this but in this case, i say go for it Richard Roth! he doesn't deserve $1 mil, but he CERTAINLY deserves to be reimbursed every dime PLUS extra for the madness. Flying has become one of the most unpleasant, uncivilized experience. I feel like ripping people's heads off at least twice or three times any time I fly the fiendish skies. Yes, the employees are probably extremely disgruntled and the conditions are difficult. but then A. they shouldn't be in customer facing positions B. this should clue people in to how desperately the industry needs a SERIOUS overhaul.

meowster

Wed, 28 May 2008 10:05:31 -0500

ya know- i kind of don't blame him. he tried to get reimbursed and they wouldn't step up for their mistakes or even work with him to address the situation. f em.

edEx

Wed, 28 May 2008 09:42:09 -0500

I want $500,000 for reading about this jerk off.