I was recently shown the same apartment by two brokers. I did disclose this fact to both brokers. Since the second broker was charging a lower fee I decided to go with him. The first broker says this is illegal - Is that true?

We don't see how it's illegal. Brokers share apartment listings all the time. They are legally allowed to charge any commission percentage that they want, and can certainly make theirs lower than a competitor's. You have every right to go with the one offering you the lowest fee (by the way, in New York state, a broker or real estate agent can work for either the seller or the buyer/renter and is supposed to disclose up front which party he or she is working for).
In cases where brokers share listings, there is typically an agreement to split the commission (which varies based on the type of listing - open, co-brokerage, etc). And in case you're wondering where exactly your broker fee money goes, the listing agent (person who secures the listing), the real estate agent, and the broker all usually get a cut. (FYI - although a lot of people use the terms "broker" and "agent" intergangeably, they are different. According to New York Department of State, the broker is responsible for the supervision and conduct of the real estate brokerage business while the real estate salesperson works for and is supervised by the representative broker).
So we're left wondering why the real estate agent told you it was illegal, unless perhaps he was supposed to have an exclusive listing where no one else showed the apartment (it seems unlikely to us that an unauthorized real estate agent would be able to get a key without someone's permission, though). You clearly did nothing illegal, so we say enjoy your new apartment, guilt-free.
Update: Ask Gothamist reader Peter pointed out that the Asker in this case may have signed a contract with real estate brokerage #1 in which she agreed to use said broker for any apartment that they showed her first. In this case, it may have been unethical and perhaps illegal for the renter to use broker #2. What she should have done was try to negotiate with broker #1 to lower their fee. We're not sure what she can do after the fact to amend this situation if indeed a contract was signed. Stay tuned for more info.
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On a previous broker experience, they made me sign a contract before they'd show me any places. Basically it said that if they were the first one to show me a specific place, I had to go through them to get it.
Since the Asker went with the one that showed the apartment second, I could see that being the problem.
Peter has a valid point. The asker didn't mention signing any contracts so I hadn't taken that into consideration. I'm going to amend this post to reflect Peter's comment.
While we could argue how fair it is to pay up to 15% of the first year’s rent for the convenience of a broker, especially when other large cities get by just fine without it, the thing that really makes me angry is when the owner tries to charge a broker’s fee for brokering nothing. For example, I checked out an apartment through a management company that operates only the owner’s buildings, and was given a key by the receptionist to check out the apartment. Nobody really helped me except handing me the keys and forms to fill out, but they want to charge me a 12% broker’s fee. So if I normally would pay broker’s fees to get their expertise and serve my interests, why the hell would I pay that unless I was desperate? The fee-slap has occurred in other scenarios, for some reason, like when I wanted to take over the lease of an apartment that I legally subletted (another management company exclusive to an owner tried to charge me on this one). I’ll just stick with Craig’s List no fee sections, I think.
It is illegal for an owner to charge a broker's fee to rent an apartment, no matter what semantics they use for labeling the "fee". Move-in, key deposits are acceptable, however large fees are illegal. They know it.
In the case of choosing the cheaper broker of the two, unless you signed a form saying that you would pay the 1st broker a fee for showing you the apartment, you owe them nothing. If the broker failed or neglected to get you to sign that form it's their T.S. and you're under NO obligation to them. This is contract law, there are no city codes or ordinaces that govern this.
What your reader has done is what is known in the business as fee shopping. It is strongly frowned upon.
If she signed a fee agreement it is going to get sticky especially if she signed with both brokers.
Btw, it is not illegal for owners to charge fees for their apartments. Owners have the right to co-broke their own apartments. Alot of landlords are getting into the act to take control of the deals and to make more money. They have the right to set up their own shops.
That same question was asked in "The Ethicist" in the NYT magazine some months ago. The answer given there was the same: As long as you didn't sign anything, you are free to choose the broker you want. Even from an ethical point of view ;-)
"What your reader has done is what is known in the business as fee shopping. It is strongly frowned upon."
*SNIFF*, *SNIFF*, I am deeply saddened that brokers 'frown upon' fee shopping. Those poor brokers!
Seriously, so you're telling me I can't 'fee shop', but somehow it's acceptable for a broker to squeeze a higher fee or choose another applicant based on the prospective tenant offering a better deal?
Negotiations are a two-way street. If a broker is upset that someone jumped ship to go to somoene else, they should look at their own practices and their 'only game in town' mentality.
I've dealt with a handful of good brokers. But did have one scumbag who kept on delaying showing me the lease until the final moment. And only then did I see ridiculous clauses like 'tenant responsible for carpeting 70% of floor' and 'drapes can only be white'. Give me a break! And after I declined this broker, they proceeded to harass and threaten me. Happily, they seem to have gone out of business. But ethics and brokers is a laughable topic at best.
Even if you do sign a paper, the fact that most brokers force you to sign this, that, the other makes the paper not worth much in court. In fact there have been many rulings against the practice of forced signing of 'standard documents' that only bite you on your butt later.
My advice is do what's best for you. And if that means a broker gets snubbed in the deal, play your cards but ultimately do what is best for you.
Jack,
You ignorant slut.
I never she couldn't fee shop. Brokers just dislike it. I have also dealt with my fair share of scumbag rental clients who have harassed and threatened me for things like certifed checks and credit reports which are standard operational procedure in Manhattan.
Don't get pissy with the broker. Its the market that makes these demands.
Btw, signing an agreement by force is called coercion. From what I understand nothing was done by force.
I agree with your advice. Do what you feel is best for you. I do that by making sure I am dealing with good clients who are not deadbeats.
"Don't get pissy with the broker. Its the market that makes these demands."
And the broker who gladly adjusts fees based on the market demands. I've rented in good and bad markets and the brokers never change and the fee is always based on the brokers needs rather than anything else. 20%? C'mon, that's a figure pulled out of thin air. 20% for opening a door and walking around and not much else?
It's amazing how the tone of your responses--and revelation that you are a broker--spurs a defensive 'broker is always right' response on your part. It's as if the customer is meaningless.
A friend said it and it's quite right. In the U.S. the customer is one of the most regularly abused people around.
From the Community Training Resource Center (CTRC) fact sheet on tenant rights:
"The broker must be part of an independent business, unrelated to the landlord or his employees, in order to lawfully collect a broker's fee.
If there is no such "arms-length" relationship to the landlord
then any broker's fee collected may be construed as having been
paid to the landlord and thus constitutes an overcharge subject
to triple damages. Tenants may file an overcharge complaint with the DHCR if they suspect an unlawful fee of this kind has been paid.
It is also unlawful for a licensed broker to collect a fee if a
tenant has found an apartment independently, and then is sent to a broker by the landlord or superintendent. Complaints about
improper brokerage fees may also be made to the New York
Department of State."
I see you have been eating those lead paint chips again Jack.
Your information about real estate is akin to a recipe for pork kreplach. In other words, its wrong.
First of all, the fee is 15% of the first years rent, not 20%. Depending on the agent and management company it can be negotiated. How this number was determined, I have absolutely no clue but it simply was not pulled out of the air.
I should take offense to the comment about agents doing nothing more than opening a door and walking around and not much else. But I realize you do not have the time to learn the facts of the real estate industry due to your strenuous schedule of being a professional tourist taking pictures of bright shiny signs. But I would be more than happy to enlighten you.
The duties of a real estate agents range from marketing apartments, contacting landlords and property management companies for listings, preparing leases, running credit reports, finding comparable apartments for clients and providing pertinent data to clients. It’s a helluva lot more than simply than walking around and opening doors.
By the way what Ivy League school did you graduate from? You were so quick to pick up that I am an agent from my comments. Unfortunately I picked up nothing of value from your words.
I never said the broker is always right. I am just telling it like it is. The customer is very important but some of them can be annoying as hell with unrealistic expectations, bad credit, or the fact they do not have the money to afford the apartment.
If you think finding an apartment with a broker is stressful try being a rental agent. A rental agent has to go through the same experience of everyday of finding an apartment and has to be ready to educate someone who has no idea what they are doing.
If you notice the sharp tone in my comments it annoys me when people who consider themselves authority on the subject just because they had a couple of run ins with some brokers who start shooting their mouth off about the subject. Their words offer nothing but trouble to the rest of society. However its one of prices we pay for our constitution. You know what that is right? Although I find your words misleading I will however defend your right to speak. However don’t expect me to remain silent when you say something that is false. Don’t worry. I take great pleasure in correcting a member of Phi Beta Kappa.
Jack, if you have such a grievance against the rental industry then I challenge to get a license and join up with a firm. See if you can make a difference and be one of the good guys. The great thing about being an agent is that you can make your own hours, which will give you plenty of time to fulfill your vital duties as a day-tripper. Surely a Harvard graduate such as your self can accomplish this task.
Btw, according to New York state law, property owners are free to engage in real estate transactions on their own behalf without a licese.
The Exclusive Right to Rent Agreement is a contract betwenn owner or a lessor and broker or agent in the rental of residential propert.
The rental fee is paid to the listing agent even if the owner or another party rents the property.
I am not arguing that the owner is not free nor has the legal right to engage in real estate transactions (in this case renting their apartment) on their own behalf without a license. Nor am I arguing that they don’t have a right to set up their own management office to manage their properties. These rights are both basic and perfectly reasonable. My complaint is when the owner charges me a broker’s fee, even when no broker or agent assisted in the real estate transaction.
It is my understanding that so long as the owner, superintendent, or managing agent does not keep any part of the money, then they can charge a broker’s fee (which will go to the broker). Besides charging an application fee, which covers the credit check and application processing, or other basic processing fees (co-op charges), they can’t profit from commissions or fees from the rental of an apartment, otherwise it is illegal and “key money.” Is that right?
So the broker’s fees that the owner or his managing agent attempted to charge me should go to a broker who has a contract with the owner that stipulates an Exclusive Right To Rent Agreement? It should not go to the owner?
If this is the case, it is legal but I still don’t see how this serves the interests or needs of the prospective tenant and seems like an unfair charge. I mean both the broker and owner win, not the tenant. The broker gets their commission fee regardless if they do any work for a specific tenant and the Exclusive Right to Rent Agreement protects them from having an owner go to another broker when they have performed a lot of work on the owner’s behalf. The owner gets a tenant either way, doesn’t have to pay for it, and they have the flexibility to negotiate on their own behalf perhaps obtaining more in rent money or other concessions. So how does the prospective tenant benefit in this arrangement besides an apartment they would have received anyway?
If a broker performs their service and helps someone find an apartment that suits them the best, then they have earned their commission. However, if a tenant gets an apartment on their own by finding the apartment and directly negotiating with the owner, then I don’t see why they are responsible for the broker’s fees. In that case, the owner has the agreement with the broker—they should pay the fees.
For example, I was a tenant in a legal sublet and I wished to takeover the lease. I passed the application process, qualified for the apartment, and the owner then agreed to let me move in. However, the owner then wanted me to pay a 12% broker’s fee when presenting the contract. I was irritated because it seemed unfair. I lived in the place already, called the owner myself, and directly negotiated with only the owner or his managing agent, and yet I was still responsible for broker’s fees because of some contract the owner signed? Sorry, this is ridiculous.
Richie,
That sounds annoying but it is completely legal if the owner signed a contract with an exclusive broker. Someone has to pay his or her fee.
What you should have done was consult a broker and a real estate lawyer to see if you could get out of it.
Your story is not unique. I knew someone who found an apartment on her own and the owner instructed her to go to the broker next door to take care of the paperwork which she was charged a full fee.
If you want to do something about this I suggest you contact NYS and local governements regarding this situation.
Grunt, you need to get your facts straight.
"But I realize you do not have the time to learn the facts of the real estate industry due to your strenuous schedule of being a professional tourist taking pictures of bright shiny signs. But I would be more than happy to enlighten you."
Nice grunt-like insult. I was born and raised in this city. I've dealt with slumlords growing up and forced evictions as well. And real estate management companies/agents that really just don't care about anything but a fee. I've also dealt with "brownstone Brooklyn" brokers and such who--when I moved back to NYC from the midwest--took me for a non-New Yorker. And then suddenly changed their tone when I told them I was born and raised in Brooklyn.
It speaks volumes to me you have enough time in your brokers life to debate issues on a comment section on a website. No broker I have ever known barely has time for lunch, let alone the luxury of doing this.
And 20% is more common than you allude to. Any person hunting for a place in the past 5-6 years has met that figure head-on dozens of times.
"Surely a Harvard graduate such as your self can accomplish this task."
Is that a joke or an insult? Harvard and me and nothing to do with one another.
Sorry if this might seem like an odd place to post this, but would the person who tried to call me today call me again.
The times are a changin'!